Last updated: July 17, 2024

This Privacy Policy explains how The Blend Collection (referred to as "the Site," "we," "us," or "our") gathers, utilizes, and discloses your personal information when you visit our website www.theblendcollection.com (the "Site"), use our services, make a purchase, or communicate with us in any other way (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether you are a customer, a visitor to our website, or another individual whose information we have collected as per this policy.

Please read this Privacy Policy thoroughly. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using or accessing our Services.

 

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Site, with the "Last updated" date revised accordingly. Any additional steps required by applicable law will also be taken.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The type of information we gather depends on how you interact with us. In addition to the specific uses listed below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect:

 

Information We Collect Directly from You

Information you provide directly through our Services may include:

• Basic contact details: name, address, phone number, email.
• Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information: username, password, security questions.
• Shopping information: items viewed, added to cart, or added to wishlist.
• Customer support information: details you include in communications with us.

Certain features of the Services may require you to provide specific information. You may choose not to provide this information, but this might limit your ability to use or access these features.

 

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site, device and browser information, network connection details, IP address, and other interaction data.

 

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our Site and Services (e.g., Shopify).
• Payment processors who collect payment information to process your transactions.

When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we or third parties we work with may automatically collect information using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies. Information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices. For more details, see "Third Party Websites and Links."

 

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to deliver the Services, process payments, fulfill orders, send notifications about your account or transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending communications via email, text message, or postal mail, and showing advertisements for products or services. This includes tailoring our Services and advertising on our Site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or act on potential fraudulent, illegal, or malicious activity. Keep your account credentials safe and contact us immediately if you believe your account has been compromised.
• Communicating with You: We use your personal information for customer support and to improve our Services, based on our legitimate interests to be responsive and maintain our business relationship with you.

Cookies

We use cookies on our Site to enhance and improve our Services, run analytics, and tailor services, products, and advertising. For specific information about cookies related to powering our store with Shopify, see Shopify's Cookie Policy. You can manage cookie preferences through your browser settings, but this may impact your user experience and the availability of some features.

 

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Vendors and service providers performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners, including Shopify, who use your information according to their privacy notices.
• With your consent, when you request or direct us to disclose information to third parties.
• Our affiliates or corporate group, to run our business.
• In connection with business transactions (e.g., mergers, bankruptcies), to comply with legal obligations, enforce terms of service, or protect our rights and those of our users.

In the past 12 months, we have disclosed the following categories of personal information for the purposes outlined above:

• Identifiers (e.g., contact details, order, and account information).
• Commercial information (e.g., order, shopping, and customer support information).
• Internet or other network activity (e.g., Usage Data).

We have "sold" and "shared" personal information for advertising and marketing activities as defined by applicable law.

 

User-Generated Content

If you post reviews or other content in public areas of the Services, it will be accessible by anyone. We cannot control who accesses this information and are not responsible for its privacy or security.

 

Third-Party Websites and Links

Our Site may link to third-party websites or platforms. Review their privacy and security policies as we are not responsible for their practices. Information shared on public or semi-public venues may be viewed by others without limitation as to its use by us or third parties.

 

Children’s Data

Our Services are not intended for children, and we do not knowingly collect their personal information. If you are a parent or guardian of a child who has provided personal information, contact us to request its deletion.

 

Security and Retention of Your Information

We strive to protect your information but cannot guarantee perfect security. Avoid using unsecure channels for sensitive communications. Retention of personal information depends on factors like account maintenance, service provision, legal obligations, and dispute resolution.

 

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Right to access/know, delete, correct, and portability.
• Restriction of processing and withdrawal of consent.
• Right to appeal our decisions and manage communication preferences.

Exercise these rights via our Site or contact us. We may need to verify your identity before processing requests. Designate an authorized agent to act on your behalf if needed. We will respond in a timely manner as required by law.

We use Shopify's ad services to personalize advertising. To restrict these services, visit Shopify Privacy.

 

Complaints

For complaints about how we process your personal information, contact us. If unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

 

International Users

We may transfer, store, and process your personal information outside your home country, including the United States. Transfers out of Europe rely on recognized mechanisms like the European Commission's Standard Contractual Clauses.

 

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, email us at hello@theblendcollection.com.